Customer Service

Houston, TX 77034 | Full Time

Post Date: 05/30/2018 Job ID: c9f8ff8b-9831-47f9-9f74-10078502333d Job Category: Insurance Pay Rate: 20.00
A growing insurance agency is looking for the right Commercial Customer Service Representatives. Commercial Customer Service Representatives work to maximize positive customer experiences by responding to customer inquiries regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service Representatives will analyze, clarify, and resolve policy and account-related questions.

**Core Job Duties:**

* Must be licensed
* 2 or more years of independent insurance experience or equivalent experience needed
* Determine customer requirements and expectations in order to help the customeridentify specific products and solutions
* Must understand how to apply ISO class codes
* Must be able to quote standard and surplus markets
* Must be able to communicate clearly with peers and clients
* Solicit, sell and negotiate new business policies
* Review renewal business and identify appropriate follow-up action based on degree ofchange
* Cross-sell/up-sell products to existing customers
* Must understand the premium finance process
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
* Assist with the annual review process by contacting customers and preparingpersonalized customer coverage recommendations based on customer's needs
* Perform risk analysis and field underwriting
* Client/Claims liaison
* Refer unresolved customer grievances or complex customer interactions to senior teammember
* Implement/adhere to company and Agency guidelines
* Must be willing to work flexible hours
* General customer service duties as presented
* Performs other duties as assigned

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